Shipping Options and Policies
FREE ECONOMY SHIPPING PROMOTION
All orders over $99 qualify for free economy shipping*.
Economy Shipping take on average 6-7 business days for expected day of delivery, and is shipped via courier of our choice.
*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.
HOURS OF OPERATION AND LEAD TIMES -
Shipping hours of operation are Monday through Friday from 9am to 5pm. We generally ship the item within 24 hours on orders placed during normal business hours. Orders placed over the weekend will ship next business day.
MULTIPLE PACKAGES -
Your order may ship in multiple packages depending on the quantity or size of the items.
CARRIERS USED -
ZOOVAA exclusively uses FedEx for delivery of packages. In some instances, when the Economy shipping method is selected, your package might be delivered by a USPS carrier via the FedEx SmartPost delivery system.
All Standard, Express, and Expedited shipping services will exclusively use the traditional FedEx delivery system.
FRIEGHT DELIEVERY -
Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.
If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.
ALASKA/HAWAII, PO BOXES, APO/FPO, AND INTERNATIONAL -
We do not ship to Alaska, Hawaii, APO/FPO, US Territories, Canada or other countries at this time.
We also do not ship to PO Boxes.
DELIVERY TIME & ZOOVAA WAREHOUSE LOCATION
The below information is from FedEx Ground Services and is to be used as an approximation to transit times (*if FedEx was chosen as the delivery service during checkout)