Shipping Options and Policies
FREE ECONOMY SHIPPING PROMOTION
All orders over $39 qualify for free economy shipping*.
Economy Shipping take on average 6-7 business days for expected day of delivery, and is shipped via courier of our choice.
*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.
HOURS OF OPERATION AND LEAD TIMES -
Shipping hours of operation are Monday through Friday from 9am to 5pm. Our warehouse is closed during holidays and weekends.
Once and order is submitted and received in to us, processing time here is 1-2 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 1-5 business days depending on what state you live in and the delivery service you chose.
*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.
Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.
MULTIPLE PACKAGES -
Your order may ship in multiple packages depending on the quantity or size of the items.
CARRIERS USED -
ZOOVAA exclusively uses FedEx and USPS for delivery of packages. You will have the option to choose the shipping method of your choice as well as the shipping carrier that is available for that item.
FREIGHT DELIVERY -
Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.
If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.
ALASKA/HAWAII, PO BOXES, APO/FPO, AND INTERNATIONAL -
We do not ship to Alaska, Hawaii, APO/FPO, US Territories, Canada or other countries at this time.
We also do not ship to PO Boxes.